Fix a Problem

• What are the steps to fix Wi-Fi problems?

  We’re so sorry to hear that you're having Wi-Fi connection issues. A factory reset should resolve it and here are the steps to do so: Please find the TWO buttons on the back of the display. Push and HOLD the bottom portion of the lower, long button Continue to press until you see the Presence lo...

• What steps should I take if I am having trouble with my Presence?

  We are so sorry that you're experiencing problems with your Presence. Here are three options that will almost always resolve the issue: New Device Connectivity Open the Presence app on your phone. If the app doesn't prompt you to set up a new device, go to the Home tab and tap on "Settings". Se...